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"Great technical
support: They even call back, when was the last time
that happened!"
Jeff
Copeland,
Head Pro, Memphis Golf and country club
Product Support
 What support is behind the product?
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In short, THE BEST IN THE
BUSINESS. Customer support is so important we have
created a special group in the company
called CustomerCare.
This group does
one thing, work constantly with
customers to: |
Get new
customers up and running: Faster
- Answer your
questions
- Design new and future
enhancements
Improve documentation
Develope teaching techniques,
and document them
The
CustomerCare will e-mail you from time to time to
inform you of upgrades, new applications, system
maintenance tips, and help you get involved in
evolving the product.
Video tutorials get you
started fast: "Use
the technology to teach the
technology" |
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| Phone
support |
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| FREE: for as long as you own the product.
MotionCoach
CustomerCare telephone support is available 7x12
9:00AM to 9:00PM EST. |
Support is also provided via
e-mail and our web
site . If we don't answer the phone, we will
call you back within 24 Hours.
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| System documentation |
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MotionCoach documentation
is integrated with the internet: online up to the
minute instructions and application notes are a
click away. |
With each
upgrade system documentation is updated,
automatically. Videos of how to use new features
can be
downloaded. | |
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| Updates, Upgrades and Fixes |
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With MotionCoach you get
one-year free access to product upgrades and
fixes. |
Additional
years can be purchased for only 15% of the
purchase price of the application.
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| Swing model library access |
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Free and on-line. Libraries
are provided as zip compressed files downloaded
over the internet. |
You use the
simple import function to get them into
MotionCoach and you are ready to go.
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| Lesson template library access |
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Free and on-line. Lessons
ibraries are provided with the system installation
and as more become available you will be e-mailed
with instuctions of how to download
them. |
Lesson
templates are MotionCAD files that are preformated
for a type of motion analysis. MotionCoach have a
built-in Template import
function. | |
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